Most process failures are not caused by bad intentions — they are caused by predictable design mistakes. Recognising these early can save your business significant time and rework.

Most business owners underestimate the cost of undocumented processes. It is not just an operational inconvenience — it is a direct threat to your revenue, your team and your business continuity.

The Order-to-Cash (O2C) process — from receiving a customer order to collecting payment — is one of the most common processes we redesign. Here is what it looks like before and after.

The Procure-to-Pay (P2P) process covers everything from raising a purchase requisition to paying your supplier. Without a designed process, this is where duplicate payments, maverick spending and audit failures live.

The Recruit-to-Retire (H2R) process covers the entire employee lifecycle — from a candidate's first application through onboarding, development and eventually exit or retirement. Here is what it looks like before and after.

The Record-to-Report (RTR) process is the backbone of financial close — turning daily transactions into accurate, audited financial statements. Here is what it looks like before and after.

The Design-to-Operate (D2O) process covers a product, asset or service from initial requirements through design, testing, production and ongoing operations. Here is what it looks like before and after.

• Your ERP implementation is stalling because no one agrees on how the process should work

• You're planning ISO certification but your processes aren't formally documented

• Staff do the same task differently — leading to errors and inconsistency

• You're scaling and need faster onboarding without relying on tribal knowledge

• You've had an ERP go-live that didn't stick — and you're not sure why

• Your process exists in someone's head — or spread across multiple people's heads — but has never been written down. No one has a clear, end-to-end picture of how the work actually flows from start to finish

We work directly with your operational teams through structured workshops and process interviews — capturing the real picture of how work gets done, not the theoretical version.

The biggest challenge in any process engagement is understanding the As-Is — how the process actually works today, not how it is supposed to work on paper. Getting this right is what feeds the entire solution: without an accurate As-Is, you cannot design a credible To-Be.

Deliverables your business can actually use: swim-lane diagrams, gap analysis reports, to-be process maps, and system-ready functional specifications.

AI-assisted documentation tools reduce turnaround time significantly — so you get high-quality process artefacts faster, without the large-firm overhead.

SMEs and mid-market companies implementing or optimising ERP systems — who need rigorous process work done before the technology conversation starts.

SAP and ERP implementation partners who need specialist process design resources on project delivery teams — without adding permanent headcount.

These two terms are often used interchangeably, but they serve very different purposes. Understanding the distinction helps you get the right outcome for your business.

BPC's approach is not invented — it is grounded in internationally recognised process and ERP methodologies. This means our deliverables integrate seamlessly with your implementation partners and compliance requirements.

No two businesses are the same — and neither are their processes. BPC does not believe in one-size-fits-all pricing. Every engagement is scoped based on what your business actually needs.

The fastest way to get a quote is to send us a short email describing your situation. No forms, no portals — just a direct conversation.

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All process flowcharts produced during your BPC engagement are delivered as part of your package. You can preview them in the Examples section — downloads are unlocked once your engagement is confirmed.

1. Initial conversation — 30 minutes to 1 hour to understand your challenge, business context, and what you need.

2. Scoping proposal — A clear fixed-price or day-rate proposal with scope, deliverables, and timeline.

3. Engagement kickoff — Process workshops, interviews, documentation, and design delivery.

4. Dedicated business representation — Business representatives with relevant knowledge of the end-to-end process must be available throughout the engagement to provide the right information at the right time.

5. Handover — A full set of process artefacts your team can use and maintain independently.

6. Confidentiality & ownership — Any process designs and documentation created for your business become your property. We will never share or disclose details that could harm or compromise your company.